Include the affected service
Name the website domain product account or environment and explain who is affected.
- Website or product name
- Approximate time the issue began
- Users devices or locations affected
Support from people close to the service
Tell us which website product or service is affected what you expected to happen and what you see now. Include timing and any error message that can help us begin in the right place.
A useful support request begins with context
You do not need to diagnose the problem. A clear description of the affected service time and visible behavior helps us investigate efficiently.
Describe what changed
Recent updates configuration changes or unusual messages can shorten the path to the cause.
- Expected and actual behavior
- Exact error text or screenshot
- Recent changes if known
Urgent website problems
For an outage or suspected compromise state that clearly in the subject so the request can be assessed quickly.
- Website unavailable
- Suspected security incident
- Critical booking or communication failure
Bring us the situation rather than a finished specification
We will help separate what matters now from what can wait and suggest a practical way forward.